After receiving the item, cancellation requests must be within 10days , The buyer is responsible for return shipping costs.
Defective returns:
Please e-mail us with photos or videos to show the item problem if there is any, once we have received the email, we will contact you to arrange the return/exchange details.
Return items should be under the original conditions:
- must not have been used/worn/washed;
- must not be missing pieces,with all tags attached;
- must be in the original good condition box and packing;
General Returns:
Customers who purchase items wrongly or want to change mind, please kindly read the following returning details:
Return items should be under the original conditions:
- must not have been used/worn/washed;
- must not be missing pieces(with all tags attached);
- must not be a clearance /liquidation /closeout /fully custom or bespoke item;
- must be in re-salable condition;
- must be free from scratches and or defects;
- must be in the original good condition box and packing;
- must be in the original box and package;
please CONTACT US and provide photos reference prior to return.
- The period of 10 days is calculated from the date the item is dispatched. Any item exceeds 10days, we do not accept refund or exchange.
- The refund would be processed after the item is received by our warehouse staff, which is confirmed to be in good condition
- It would be at the buyer’s own cost to return the unwanted item. We will also deduct the cost for shipping the item to you.
– The refund will be done through Paypal within 3 working days after we receive the item and it will be transferred to the original account only.
— please Keep your tracking number to ensure shipment can be traced promptly(in case of any or loss damage in the shipment), We can’t refund the payment without receiving the return items.